I’d say that the business software I have worked with for the longest time and I’m thus most conversant with is Microsoft Dynamics CRM (customer relationship management). There are some amazing functionalities about this software which I will delve to next as well as some of the inconveniences I have faced while working with this specific software.
First let’s begin by understanding what Microsoft Dynamics CRM is. In a nutshell, this is a set of tools, applications and platforms that combine to form a business software whose purpose is to assist in business intelligence and many various key customer relationship matters.
The first thing I love about this software is its ease of use. The latest version of Microsoft Dynamics CRM is its 2015 update. It has a look and feel similar to Windows 8 which I happened to be using. If you have used Windows 8 or 10 then familiarity will soon kick in when using this business software. Another great feature is the ability to customize dashboards to so as to quickly assist a user achieve their goals with minimum effort.
Microsoft Dynamics being a business software must be keen on its reporting functionality. I was, and still am, very impressed by its powerful reporting capability. There are readily available templates in the report wizard. I could easily modify the report layout, visualize the data through intelligent charts and graphs.
Another aspect of Microsoft Dynamics CRM that I have to mention is the always available online support from the Microsoft community. I have personally utilized their online forums to report any activity which I thought was a bug but all turned out to be my novice at play. However, there is a 24/7 support for any query a user may have. For the number and further information look at this site. There are also quick start guides as well as training videos on this software.
Now, the other side of the coin. This business software has been optimized for use with purely Microsoft products. The company I work for has implemented different software products like Oracle’s database and QuickBooks (which is an accounting business software). This became a cost issue since we had to do away with the other software as they became redundant and ROI (return of investment) was not realized for the redundant software.
Microsoft Dynamics CRM required me to build a query or report if I wasn’t using Internet Explorer, Microsoft’s default browser which, truth be told is the slowest browser, apart from Safari. This led to some time loss and also missing out on the great functionality if this business software.
Altogether, I would strongly recommend MS Dynamics as your Business Software. It has all the features you will need from a responsive, reliable and adaptable CRM.